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隨著經(jīng)濟(jì)全球化的到來，不少全球知名酒店集團(tuán)將酒店開向了各個(gè)國(guó)家。在我國(guó)的一二線城市中，就有不少來自國(guó)外的品牌酒店，這些酒店在招聘時(shí)，對(duì)于相關(guān)人才的要求相對(duì)較高，通常會(huì)要求能夠用英語完成日常交流，有部分酒店也會(huì)直接采用英語面試。那么對(duì)于初入酒店行業(yè)的新人而言，酒店英語面試有哪些常見問題，該如何作答呢？

? 英文版自我介紹

（Please introduce yourself in English）

很多人做中文的自我介紹問題不大，但英文的自我介紹卻不知道該如何開口。其實(shí)一般自我介紹只需要2-3分鐘，只要說明自己的基本信息，簡(jiǎn)單提一下自己的能力所長(zhǎng)，最后不要忘了一個(gè)合適的開頭結(jié)尾即可。例：

Good afternoon sir. It is really my honor to meet you here and I really appreciate you offer me this chance. My name is XXX from XXX. I am an honest, responsible and kind person. I graduate from XXX University in 2010. And my major is hotel management in university. I have related working experience in Hilton as a waiter. I learned much when I got along with customers. So I like this kind of field very much and take it as my career. If I have the opportunity to get this position, I hope you can see my good working ability.

Finally I wish our hotel be the best in the industry. Thank you!

? 如何處理麻煩或挑剔的客人？

（How would you handle the problems with difficult or fussy customers?）

這是酒店面試過程中必問的問題之一，而使用英文作答也會(huì)增加一定的難度。在回答這個(gè)問題時(shí)，要注意強(qiáng)調(diào)尊重對(duì)方，要傾聽客人的訴求，找出問題的根源再去解決問題，還可以具體舉一個(gè)過去的例子，說明自己會(huì)如何處理類似的問題。例：

When a customer is dissatisfied, I will first listen to his/her true appeal, understand what he wants, then show that I can understand from his side , and then find out the most appropriate way to solve the problem. When dealing with problems, be sure to maintain respect for the guests at all times.

? 你能在我們酒店工作多久？

（If you are hired，how long will you work in our hotel?）

對(duì)于酒店而言，求職者的穩(wěn)定性也是在招聘過程中需要考慮的一個(gè)問題，沒有任何規(guī)劃、隨時(shí)準(zhǔn)備回老家的人肯定不會(huì)被優(yōu)先錄用。因此在回答時(shí)可以提及自己的職業(yè)生涯規(guī)劃等，來強(qiáng)調(diào)自己的穩(wěn)定性。例：

I love this city and I hope I can settle here. I hope I can always work in hotels. As long as I can keep learning and growing in the hotel, I will stay.

在準(zhǔn)備酒店英語面試時(shí)，除了要準(zhǔn)備以上舉例的三種常見的問題及對(duì)應(yīng)的答案外，還可以提前多背一些和酒店日常工作相關(guān)的英文詞匯或短句，增加自己的英語知識(shí)儲(chǔ)備量，防止出現(xiàn)聽不懂面試官在問什么、或者是自己的回答不知道該如何用英文表達(dá)的尷尬局面。