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酒店前臺個人簡歷案例，適合無經(jīng)驗求職者，智能-高效-便捷-實用，最大化提升求職成功率，做好簡歷就來錘子簡歷！

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? 頭像: 隱藏

編輯

["sex","age","nation","education","marriageStatus","politicalStatus","city","jobYear","mobile","email"]

 基本信息: 

26歲







中共黨員

廣州市



13800138000

bd@100chui.com

? 姓名: 錘子簡歷

致力于成為最優(yōu)秀的企業(yè)文化工作者！

 求職意向: 
酒店前臺


廣州


薪資面議


隨時到崗

 教育背景: 2017.06 - 2020.09

錘子簡歷大學(xué)

酒店管理（本科）

 工作經(jīng)驗

2018.06 - 2020.08

錘子簡歷酒店管理有限公司

酒店前臺

負責(zé)接待入住的客人；
負責(zé)跟客人溝通；
負責(zé)收取住宿客人的費用；
整理前臺所有收款單據(jù)；
用EXCEL做每周的收入報表給經(jīng)理；
每個星期寫工作總結(jié)交給經(jīng)理。

2017.02 - 2018.05

錘子簡歷酒店管理有限公司

酒店前臺

全面掌握前廳部操作系統(tǒng)專業(yè)知識（OPERA、PMS等）。
熟悉酒店客房位置、類型、房價、折扣、酒店設(shè)施、營業(yè)時間以及特殊促銷等。
了解當(dāng)班預(yù)抵客人信息，包括貴賓、IHG俱樂部會員、?？?、團隊客人等，檢查房間狀態(tài)和功能。
已微笑和歡迎的目光交流迎接客人，并使用客人姓名稱呼客人。
準備房間鑰匙，解釋房間鑰匙使用方法并祝愿客人入住愉快。
把客人詳細資料輸入電腦系統(tǒng)，并注明客人的特殊要求。
按酒店SOP為客人辦理貴重物品寄存在保險箱的服務(wù)。
處理失物招領(lǐng)時迅速報告并上交物品。
維持與HSKP的良好關(guān)系，迅速將有關(guān)客人提前離店、提前抵店、續(xù)住、延遲退房、換房以及其它特殊要求能及時通知。
主動解決客人的要求并且追蹤有關(guān)部門確?？腿嗽诘昶陂g得到滿意的服務(wù)。
根據(jù)酒店服務(wù)程序為客人辦理離店手續(xù)，確保客人準確付款。
使用促銷和建議性的銷售技巧銷售酒店的產(chǎn)品與服務(wù)。

 自我評價: 我是本科學(xué)歷，電氣工程及其自動化專業(yè)即將畢業(yè)的應(yīng)屆生。雖然沒有工作經(jīng)驗，但是在校期間專業(yè)方面的實習(xí)多次，校外期間在大連東浩大酒店做過前臺接待的工作，鍛煉了交流能力。我可以熟練使用Office辦公軟件，簡單應(yīng)用C語言編程、winCC V6、Altium designer、Keil C與Proteus、Matlab軟件。英語我有大學(xué)英語四級證書，計算機有國家計算機二級證書，在校期間長期擔(dān)任學(xué)生干部職位。