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電商客服主管簡(jiǎn)歷模板使用便捷-高效-實(shí)用，高效提升求職效率，做高質(zhì)量簡(jiǎn)歷就用錘子簡(jiǎn)歷。

.resume_main[data_color] .skill_item .skill_slider span::before{background-color:${color};} .resume_main[data_color] .skill_slider s i{background-color:${relative_skill_color};} .resume_main[data_color] .skill_style_01.skill_item .skill_slider s {border-color:${relative_skill_color};} .resume_main[data_color] .skill_style_01.skill_item .skill_slider s i{background-color:${relative_skill_color};} .resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="average"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="average"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 #ccc, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;} .resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="good"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="good"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;} .resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="advanced"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="advanced"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 #ccc, 120px 0 0 #ccc;} .resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="expert"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="expert"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 ${relative_skill_color}, 120px 0 0 #ccc;} .resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="average"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 #ccc,63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;} .resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="good"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;} .resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="advanced"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 #ccc,81px 0 0 #ccc;} .resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="expert"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 ${relative_skill_color},81px 0 0 #ccc;} .resume_main[data_color] .hobby_item .hobby_item_con .hobby_item_list a.alifont{border-color:${relative_hobby_color};color:${relative_hobby_color}; } /* ?????? */ .resume_main[data_color] .resume_cover .cover_html svg [data-svg="fill"] {fill:${color};} .resume_main[data_color] .resume_cover .cover_html svg [data-svg="stroke"] {stroke:${color};} .resume_main[data_color] .resume_letter .letter_html svg [data-svg="fill"] {fill:${color};} .resume_main[data_color] .resume_letter .letter_html svg [data-svg="stroke"] {stroke:${color};} .resume_main[data_color] .resume_letter .letter_html svg [data-fill="fill"] {fill:${color};} .resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_avatar{border-color: ${color};} .resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_content{background:${color}} .resume_main[data_color] .resume_cover[data-type="07"] .cover_item_list a.alifont{color: ${color};} .resume_main[data_color] .resume_cover[data-type="08"] .resume_cover_content::after{background:${color}} .resume_main[data_color] .resume_cover[data-type="09"] .resume_cover_content{background:${color}} .resume_main[data_color] .resume_cover[data-type="09"] .cover_item_list a.alifont{color: ${color};} .resume_main[data_color] .resume_cover[data-type="10"]{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="11"] .resume_cover_content{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="14"]{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="15"]{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="19"] .resume_cover_word::before{background-color:${color}} .resume_main[data_color] .resume_cover[data-type="20"]{background-color:${color}} .resume_main[data_color] .resume_letter[data-type="06"]{background-color:${color}} .resume_main[data_color] .resume_letter[data-type="12"]{background-color:${color}}

? 頭像: 隱藏

編輯

["sex","age","nation","education","marriageStatus","politicalStatus","city","jobYear","mobile","email"]

? 基本信息: 女

28歲



本科

未婚

中共黨員

?

4年經(jīng)驗(yàn)

13800138000

BD@100chui.com

? 姓名: 錘子簡(jiǎn)歷

偏執(zhí)癥的路上，往左是瘋子，往右是天才。我都不是，我只是執(zhí)著，同時(shí)也變通。

 求職意向: 
電商客服主管


廣州


面議


隨時(shí)到崗

 教育背景: 2014.09 - 2018.06

錘子簡(jiǎn)歷大學(xué)

計(jì)算機(jī)與信息技術(shù)

GPA：3.72/4（專(zhuān)業(yè)前10%） GRE：324

 工作經(jīng)驗(yàn)

2019年12月 - 至今

錘子簡(jiǎn)歷信息有限公司

電商客服主管

管理天貓、京東平臺(tái)店鋪負(fù)責(zé)公司品牌客服團(tuán)隊(duì)管理，協(xié)助客服處理在線(xiàn)咨詢(xún)、在線(xiàn)銷(xiāo)售、售后服務(wù)及各類(lèi)糾紛等環(huán)節(jié)所出現(xiàn)的各種問(wèn)題;
梳理客服流程與客服標(biāo)準(zhǔn)服務(wù)用語(yǔ)產(chǎn)品銷(xiāo)售話(huà)術(shù)及活動(dòng)話(huà)術(shù)，歸納匯總?cè)粘?wèn)題，輸出合適的解決方案;
日常管理客服團(tuán)隊(duì)人員及業(yè)務(wù)培訓(xùn)管理、客服每日每周業(yè)績(jī)的統(tǒng)計(jì)跟進(jìn)，匯報(bào)上級(jí);
協(xié)助運(yùn)營(yíng)團(tuán)隊(duì)匯總進(jìn)行銷(xiāo)售目標(biāo)的推進(jìn)，定期總結(jié)輸出客服端問(wèn)題進(jìn)行反饋;
根據(jù)店鋪業(yè)務(wù)量進(jìn)行人員的排班管理，確保店鋪業(yè)務(wù)能夠做到有效的承接;

2018年3月 - 2019年12月

錘子簡(jiǎn)歷科技有限公司

電商客服主管

利用千牛，京麥等工具，接待公司網(wǎng)店顧客，推薦合適的商品，回答相關(guān)問(wèn)題，促成訂單;
與倉(cāng)庫(kù)對(duì)接配貨、發(fā)貨事宜跟蹤訂單是否及時(shí)配送，并將配送的信息通知客戶(hù)，保持與客戶(hù)溝通暢通;
接聽(tīng)顧客來(lái)電，了解其目的并盡快協(xié)商解決處理，回復(fù)顧客評(píng)價(jià)，維護(hù)店鋪印象;
負(fù)責(zé)產(chǎn)品上下架信息和圖片編輯，查件，追蹤商品快遞信息并及時(shí)給予客戶(hù)反饋;

 項(xiàng)目經(jīng)驗(yàn)

2021年3月 - 2021年11月

項(xiàng)目工程

電商客服主管

團(tuán)隊(duì)售前(10人)、售后(5人)人員培訓(xùn)與培養(yǎng)，售前客服績(jī)效考核指標(biāo)的從0開(kāi)始的完整制定;
客服人員銷(xiāo)售從0開(kāi)始完整梳理客服銷(xiāo)售和促單操作，同時(shí)規(guī)范客服售前客服每日工作記錄，客服銷(xiāo)售轉(zhuǎn)化率由接手的28%提升到35%;
從0開(kāi)始制作完整的客服質(zhì)檢規(guī)范體系，標(biāo)準(zhǔn)話(huà)術(shù)規(guī)范、客戶(hù)需求挖掘動(dòng)作賣(mài)點(diǎn)促單動(dòng)作、客戶(hù)情感關(guān)懷及售后服務(wù)規(guī)范操作;

 自我評(píng)價(jià): 本人對(duì)待工作踏實(shí)，認(rèn)真，并且極富工作和團(tuán)隊(duì)精神，因此在工作和生活中結(jié)交了許多朋友，具有良好的適應(yīng)性和熟練的溝通技巧，相信能夠協(xié)助主管人員出色地完成各項(xiàng)工作。綜合素質(zhì)佳，能夠吃苦耐勞。感謝您在百忙之中閱覽我的簡(jiǎn)歷，靜候佳音！