{"m1":[],"m2":[],"m3":["resume_head","resume_name","resume_base_info","resume_job","resume_edu","resume_honor","resume_school_info","resume_skill","resume_work","resume_internship","resume_project","resume_portfolio","resume_hobby","resume_summary"],"m4":[]}
.resume_main[data_color] .skill_item .skill_slider span::before{background-color:${color};}
.resume_main[data_color] .skill_slider s i{background-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_01.skill_item .skill_slider s {border-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_01.skill_item .skill_slider s i{background-color:${relative_skill_color};}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="average"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="average"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 #ccc, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="good"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="good"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 #ccc, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="advanced"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="advanced"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 #ccc, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_04.skill_item .skill_slider[data_level="expert"] i,.resume_main[data_color] .skill_style_07.skill_item .skill_slider[data_level="expert"] i{box-shadow:24px 0 0 ${relative_skill_color}, 48px 0 0 ${relative_skill_color}, 72px 0 0 ${relative_skill_color}, 96px 0 0 ${relative_skill_color}, 120px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="average"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 #ccc,63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="good"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 #ccc,72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="advanced"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 #ccc,81px 0 0 #ccc;}
.resume_main[data_color] .skill_style_08.skill_item .skill_slider[data_level="expert"] i{box-shadow:9px 0 0 ${relative_skill_color}, 18px 0 0 ${relative_skill_color}, 27px 0 0 ${relative_skill_color}, 36px 0 0 ${relative_skill_color}, 45px 0 0 ${relative_skill_color},54px 0 0 ${relative_skill_color},63px 0 0 ${relative_skill_color},72px 0 0 ${relative_skill_color},81px 0 0 #ccc;}
.resume_main[data_color] .hobby_item .hobby_item_con .hobby_item_list a.alifont{border-color:${relative_hobby_color};color:${relative_hobby_color}; }
/* ?????? */
.resume_main[data_color] .resume_cover .cover_html svg [data-svg="fill"] {fill:${color};}
.resume_main[data_color] .resume_cover .cover_html svg [data-svg="stroke"] {stroke:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-svg="fill"] {fill:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-svg="stroke"] {stroke:${color};}
.resume_main[data_color] .resume_letter .letter_html svg [data-fill="fill"] {fill:${color};}
.resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_avatar{border-color: ${color};}
.resume_main[data_color] .resume_cover[data-type="07"] .resume_cover_content{background:${color}}
.resume_main[data_color] .resume_cover[data-type="07"] .cover_item_list a.alifont{color: ${color};}
.resume_main[data_color] .resume_cover[data-type="08"] .resume_cover_content::after{background:${color}}
.resume_main[data_color] .resume_cover[data-type="09"] .resume_cover_content{background:${color}}
.resume_main[data_color] .resume_cover[data-type="09"] .cover_item_list a.alifont{color: ${color};}
.resume_main[data_color] .resume_cover[data-type="10"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="11"] .resume_cover_content{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="14"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="15"]{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="19"] .resume_cover_word::before{background-color:${color}}
.resume_main[data_color] .resume_cover[data-type="20"]{background-color:${color}}
.resume_main[data_color] .resume_letter[data-type="06"]{background-color:${color}}
.resume_main[data_color] .resume_letter[data-type="12"]{background-color:${color}}
.resume_main[data_color] .name_item .name-con .name{color:${color};}
.resume_main[data_color] .default_html svg path,.resume_main[data_color] .resume_item dt .default_item_html svg path{fill:${color};}
.resume_main[data_color] .resume_item dl dt span.resume_item_title_span{background-color:${color};}
["sex","age","nation","education","marriageStatus","politicalStatus","city","jobYear","mobile","email"]
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基本信息
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姓名
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錘子簡歷
夢想每個人都有,但不是每個人都有勇氣去堅信,我有!
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教育背景
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2014.09 - 2018.06
錘子簡歷大學(xué)
計算機(jī)與信息技術(shù)
GPA:3.72/4(專業(yè)前10%)
GRE:324
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工作經(jīng)驗(yàn)
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2019年3月 - 至今
錘子簡歷信息有限公司
客服總監(jiān)
- 負(fù)責(zé)客戶信息收集,客戶檔案管理,客戶服務(wù)接洽;
- 負(fù)責(zé)處理客戶投訴和處理客戶跟蹤(回訪與調(diào)查)管理;
- 負(fù)責(zé)巡視客服中心公共區(qū)域環(huán)境衛(wèi)生、設(shè)施設(shè)備完好運(yùn)行狀況,協(xié)調(diào)相關(guān)部門處理不當(dāng)事項;
- 提負(fù)責(zé)出客戶服務(wù)工作計劃,向上級匯報客戶服務(wù)情況;
- 負(fù)責(zé)整理和保管客戶服務(wù)相關(guān)信息資料和檔案;
- 對公司直接業(yè)務(wù)的銷售業(yè)績達(dá)成負(fù)責(zé);
- 負(fù)責(zé)公司對外宣傳、公共關(guān)系管理以及緊危機(jī)公關(guān);
- 對客服部整體工作指標(biāo)達(dá)成負(fù)責(zé);
- 負(fù)責(zé)與合作的經(jīng)紀(jì)公司、代理公司溝通。
2018年3月 - 2019年3月
錘子簡歷科技有限公司
客服總監(jiān)
- 協(xié)助區(qū)域客服經(jīng)理定位呼叫中心及救援中心業(yè)務(wù)方向,開展符合區(qū)域業(yè)務(wù)條線及店面需求的項目規(guī)劃及實(shí)施,并在運(yùn)營過程中把控項目質(zhì)量,定期向區(qū)域客服經(jīng)理匯報;
- 執(zhí)行總部客服有關(guān)呼叫中心及救援中心統(tǒng)一業(yè)務(wù)規(guī)劃,結(jié)合區(qū)域?qū)嶋H情況協(xié)調(diào)有效資源,達(dá)成業(yè)務(wù)目標(biāo);
- 對呼叫中心系統(tǒng)平臺有效管理,控制呼叫中心各項成本預(yù)算;
- 對接呼叫中心和店面CRM系統(tǒng)的數(shù)據(jù)同步作業(yè),監(jiān)管理呼叫中心設(shè)備、儀器的使用。組織話務(wù)數(shù)據(jù)和各項業(yè)務(wù)數(shù)據(jù)的統(tǒng)計分析,產(chǎn)出項目報告;
- 建立和完善有關(guān)咨詢、投訴、預(yù)約、滿意度、邀約等各項呼入及呼出業(yè)務(wù)流程,確保各項KPI的達(dá)成;
- 制定完善呼叫中心、救援中心管理制度、規(guī)范并監(jiān)督執(zhí)行,建立和實(shí)施培訓(xùn)和質(zhì)檢體系,進(jìn)行數(shù)據(jù)策略分析,跨部門對接與溝通。
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實(shí)習(xí)經(jīng)驗(yàn)
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自我評價
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本人對待工作踏實(shí),認(rèn)真,并且極富工作和團(tuán)隊精神,因此在工作和生活中結(jié)交了許多朋友,具有良好的適應(yīng)性和熟練的溝通技巧,相信能夠協(xié)助主管人員出色地完成各項工作。綜合素質(zhì)佳,能夠吃苦耐勞。感謝您在百忙之中閱覽我的簡歷,靜候佳音!
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作品展示
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+(支持jpg/png格式,單張圖片不超過2M,最多支持添加8張圖片)